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Occupational Therapy

Corona Virus Advice

For the attention of ILP clients, customers and healthcare professionals;

Following the statement made by the Prime Minister on Monday 23rd March 2020, the Independent Living Partnership, along with many other companies across the country and the UK, have made the difficult decision to close our doors to client visits - both at The Lantern, and at our other sites across the county in Birdgnorth, Market Drayton, Oswestry and Whitchurch.


We will be offering telephone assessments where feasible to those who have appointments booked with us over the coming weeks, to ensure our clients have access to much needed aids and equipment during this difficult time.

For those who do not wish for a telephone consultation at this time, or for those who's needs may be more complex and therefore a telephone consultation would not suffice (due to limitations and the need to see the client face to face), we are offering the opportunity to rearrange to a more suitable time and date when hopefully the situation has become less challenging. 

Clients with appointments booked will be contacted the week before their assessment date to be informed that a telephone consultation will take place instead, or to be offered a new appointment date.

We understand that the situation is less than ideal, but given the circumstances surrounding the seriousness of the Coronavirus, our main concern is keeping our clients, customers and staff safe and well.

Our advice to all is to remain at home, following any instructions given by the government during this time to help ease the impact this disease is having on our communities, hospitals and emergency services.

If you are feeling unwell, or believe to have been in contact with someone who has tested positive for the virus, please follow the advice given on either the government or the NHS websites:

Please do not hesitate to contact us for further information on 01743 250 820 or by Email

We thank you for your understanding, and pray you all remain fit and healthy. 

The ILP team


What is an Occupational Therapist?

Occupational therapists work with people of all ages and backgrounds who are affected by accident, physical and mental illness, disability or ageing.

Occupational therapy provides practical support to enable people to facilitate recovery and overcome any barriers that prevent them from doing the activities (Occupations) that matter to them.

An Occupational Therapists aim is to help people improve their ability to function as independently as possible so that they can participate in whatever activities are meaningful and important to them.

Their support can make a real difference to your life

British Heart foundation 2018


ILP Occupational Therapy Service

An appointment can be made by any person who has or carers for a person experiencing disability over the age of 18 - dedicated time with a member of our Occupational Therapy team at our main assessment centre in Shrewsbury or one of our outlying satellite centres in Whitchurch, Oswestry, Market Drayton or Bridgnorth is available free of charge. We do not offer a home visit service. For those that our house bound they may need to contact Shropshire Council's First Point of Contact (FPOC) on 0345 678 9044.

Problems experienced are discussed during consultation and may include for example - Getting out and about, Bathing or Showering, Getting in and out of chairs and beds, Manging the stairs safely and Preparing food or drink.

Impartial advice regarding options available to offer appropriate solutions are given.

Equipment is available to see and try, options for obtaining equipment is discussed and local authority or health service provision is possible where eligibility applies.

Advice can be given about adapting your home and our team will refer you for support with statutory funding for making necessary changes where eligibility applies.

Our team offers valuable support where a person is considering the self-purchase of equipment or privately funding adaptation work in the home.


Our Clinics

We are available in several locations throughout Shropshire. Please get in touch to find out more about what we offer or to arrange an appointment;


The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NG



Whitchurch Hospital, Claypit Street, Whitchurch, SY13 1NT



The Whole life Christian Centre, Cabin Lane, Oswestry, SY11 2LQ


Market Drayton

Raven House, 129 Cheshire Street, Market Drayton, TF9 3AH



Bridgnorth Hospital, Northgate Medical Centre, Old Smithfield, Bridgnorth, WV16 4EU


To arrange appointment


01743 250 820

01743 250 826


To arrange an appointment with our Occupational Therapy service please contact our duty officer, they will be able to offer you an appointment at your choice of clinics shown above. Please be aware, that we do have a waiting list, and that it is unlikely we would be able to see anyone without an appointment. 



Private Occupational Therapy


01743 250 820

01743 250 826


We can offer a Private Occupational Therapy service at home. This may be where you are not eligible for a community occupational therapist or would like a quicker service. We currently charge £40 per hour or parts off, this includes any assessment work on site, report writing and travel time as well as £0.45 millage. If you are interested in this service, then please give us a call.


For urgent or home referrals

If you are unable to or find it very difficult to leave the house you may request an assessment at your home. If you are able to find transport you may find visiting the ILP quicker than waiting for assessment at home so we ask that you please consider this before arranging your appointment. To be seen at home by an Occupational therapist please contact the First Point of Contact (FPOC). If you require an urgent appointment you may contact the Single Point of Referral (SPOR), this is normally for difficulties managing the toilet or mobility that where you feel without intervention hospitalization may be required. If you require an urgent assesment or equipment and you are calling outside of normal hours please dial 111.  


Occupational Therapy at home

0345 678 9044


Urgent Assessment at home

01952 250 820

Shrop Doc

Out of Hours Number for Urgent Referral

Dial: 111

Equipment returns or repairs

If you or someone you know is in possession disability equipment that is no longer needed it can be returned. The Equipment is collected by either one of Three suppliers depending on the equipment being classed as Social Care, Health or Telecare. You may have some paper work that identifies who the equipment belongs too or we may be able to identify it for you over the phone. Otherwise you can contact the companies below, they may need the name, address and date of birth of the person the equipment was issued too. 



Social care equipment

01215 038 850


Health equipment

01952 603 838

Herefordshire Care Line

Telecare equipment

01432 384 098

Equipment video demonstration

ILP have recorded various instruction and demonstration videos to help inform how to use and maintain your equipment. 


Before you buy advice

If you would prefer to buy equipment, there are a few tips we have composed before making the purchase. You may also be interested in ILP sales service for quicker access to equipment, telephone 01743 250 820 and ask to speak to Sales Advisor for more information on available stock and prices.





Service Review

ILP Hold an annual review of assessments carried out. This is carried out by posting questionnaires to service users during a set period once a year. The results are used to further improve the service we offer. Archived results can be found below;


Complaints, Comments and Compliments

We would like to hear about your thoughts regarding the service provided. With your input, we can ensure that we develop to suit you, whilst maintaining our high-level customer service.

Any comments or complaints you choose to make will be valued and taken seriously. Anonymous complaints will not be ignored although it might be more difficult to deal with them satisfactorily.

Whilst we take pride in our service delivery, without your help and experience, we may not provide a service that is approproate to you. We would like to hear about this, then we can devlop to suit the needs of our customers.

To let us know your thoughts you may get in touch by phone, email, in person and online. You can also download our complaints, comments and compliments leaflet to post to us.

CCC Leaflet

Telephone: 01743 250 820

Postal Address: The Managing Director, Independent Living Centre Ltd, The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NG


Talks and Demonstrations


01743 250 820

01743 250 826


ILP can offer a demonstration of our services or products at a venue of your choice. This is an ideal opportunity to raise awareness of the help and equipment available to individuals. There is normally a small charge for this service.





01743 250 820

01743 250 826


ILP is committed to its local community in raising awareness and advice on a variety of services available to Individuals. ILP proudly hosted and event in March of 2017 based on services to help ex-service personnel. ILP are interested in other community ventures that may benefit the local public.

We would love the opportunity to work in partnership to host other exhibitions.




An Observations

In these difficult economic times, surely it is wise to reduce any waste of time, labour or £ and any unnecessary duplication of services.

Potential users of disability equipment would find it advantageous to try out available equipment displayed at The Lantern Independent Living Centre, and receive instructions at the same time re their proper use and maintenance.

This system is straight forward, cutting out any ill-informed suggestions from other departments when real expertise is here at the Lantern.

Centre User


Other Useful Services


First Point of contact

The First Point of Contact (FPOC) take referrals for social care, Occupational therapy assessments that require a home visit and safe guarding enquiries for adults.

Telephone: 0345 678 9044

Website: First Point of Contact


Single Point of Referral

Single Point of Referral (SPOR) provides one contact number for all referrers and will continue to provide systematic access to community nursing services including; Community Nursing Teams, Respiratory Nurses , Domiciliary Phlebotomy, Domiciliary Physiotherapy, Physio/Occupational Therapy Teams for more urgent assessments.

Telephone: 03333 584 584

Out of hours: Telephone ShropDoc On 03332 226 655


Sensory Impairment Team

The Sensory Impairment Service works with people who are

  • Hard of hearing
  • Deaf with speech
  • Deaf without speech
  • Severely sight impaired/blind
  • Sight impaired/partially sighted
  • With a dual sensory impairment or are deaf blind

A duty officer is available from 8:45am to 5pm Monday to Thursday, and 8:45am to 4pm on Friday to assist people who telephone, fax or textphone the service.

Telephone: 01743 250 529



Community Mental Health Team

The team provide social care assessment for people with mental health difficulties, as well as:

  • Early help
  • Signposting to other agencies
  • Short term input and goal setting
  • Referral to an advocate
  • Carers assessment
  • Linking you to partner agencies
  • Carrying out urgent Mental Health Act assessments
  • Assessing eligibility for services

Telephone: 01743 255 895

Postal Address: The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NG


Adults With Learning Disabilities Team

We aim to ensure people with learning disabilities have access to the same community facilities as everyone else. We offer residential, supported living and day opportunities for people with learning disabilities, as well as work experience, training and employment opportunities through Enable.

Telephone: 01743 211 210


Disabled Childrens Team

A specialist Disabled Children's Team located in Shrewsbury covers the whole county of Shropshire, excluding the area under the jurisdiction of Telford and Wrekin Council.

The team works with health and education services and other agencies to meet the needs of children with disabilities by organising and providing a range of services.

This information is for parents and carers of children with disabilities who want to know more about the services available in Shropshire. The services outlined are available to children up to 18 years, and to parents and carers of these children.

Telephone: 0345 678 9063




Blue Badges

A Blue Badge enables parking in disabled spaces. There are no age restrictions on applying, and anybody can apply for a blue badge, but in order for you to be issued a badge you must fully satisfy certain conditions and meet one or more of the set national qualifying criteria. You can apply for or renew your badge online, via the telephone or postal. 

Telephone: 0345 678 9014

Postal Address: The Blue Badge Service, Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND  



Age UK

Age UK Shropshire Telford & Wrekin is an independent local charity. We've been working in the local community to help older people for 67 years. We have 56 dedicated staff and over 800 volunteers helping us to deliver services and activities for older people in Shropshire and Telford & Wrekin.

Our advisers are trained to help you on the following topics;

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

Our volunteers can visit you in your own home, provide a regular telephone call for those that enjoy a friendly chat or accompany you to access social activities in your neighbourhood. They all enjoy making new friendships and sharing experiences.

Age UK offer a Help at Home scheme which includes free services and a charged practical help service, and anyone over the age of sixty may be eligible. This may include cleaning, tidying and running errands. 

Telephone: 01743 233 123


Postal Address: 3 Mardol Gardens, Shrewsbury, SY1 1PR


The Royal Voluntary Service

Royal Voluntary Service volunteers can assist older people looking to get help to become more independent. Helping them with practical tasks, providing activities and company and even bringing books over with our home libraries service.

We are committed to drawing older people out of isolation with our community activities. Our lunch clubs, social centres and community cafés are all run by volunteers who provide a relaxed and friendly atmosphere. Our clubs have enabled older people to meet with older friends, make new friends and even learn new skills.

In healthcare settings our volunteers are there for older people. Where family and friends cannot visit or provide transportation to and from hospital, our volunteers provide warmth and support akin to that of a family member. Sometimes getting out and about can be difficult for an older person who has limited transportation or mobility. Over the years our volunteers have used a combination of their own cars, adapted vehicles or mini buses, to give an older person more access into their local community.

Telephone: 0845 608 0122


North Shrewsbury Friendly Neighbours

North Shrewsbury Friendly Neighbours is a registered charity situated in Castlefields, Shrewsbury. Our services are provided by our co-ordinator, Julie and a team of dedicated locally recruited volunteers, who receive full training, on-going support expenses. 

We address the needs of clients through the following means;

  • Help with shopping, collecting prescriptions or pensions, transport to appointments, dog walking, etc.
  • Befriending the isolated and bereaved, support after stay in hospital, respite and support to carers.
  • Our Friendship Group provides a relaxed, supportive environment where participants enjoy a variety of activities and, just as important, the company of others.
  • To an appropriate statutory or non-statutory organisation where a longer term need is identified.

Telephone: 01743 235 505


British Red Cross

If you're returning from hospital, we make sure you have everything you need for your first 24 to 72 hours back at home. We may then provide up to 12 weeks of support depending on the level of help you need.

We'll assess your needs and help you decide what goals you want to achieve with our help. We can offer practical and emotional support including:

  • transport home from hospital
  • door-to-door transport for essential health-care journeys
  • help with everyday tasks (for example, picking up prescriptions and shopping)
  • companionship
  • rebuilding confidence
  • help arranging for bills to be paid
  • short-term use of a wheelchair and toilet aids.

Telephone: 01743 248 757


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